Patient Survey Results
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Thank you to all our patients who took the time to complete the survey. Your feedback is invaluable to ensure we
continue providing an excellent service to our patients.
We received a total of 1008 responses from a distribution list of 5061* for our October 2022 patient survey.
Our Patient Participation Group kindly took the lead on arranging the survey and analysing the annoymised data.
*distribution list did not include patients under 16, no phone number on file & where data revealed SMS consent had not been given
Please click here to view the results of our October 2022 Patient Survey!
A paper copy of the results is available on the practice waiting board in the main reception area.
The PPG will continue to review the results of the survey and may follow up with patients who indicated they were willing to provide additional feedback, to help further improve the services provided by the practice.
You said "Renovations are needed at the practice, particularly the waiting area toilet"
Our response: The practice is looking to make internal improvements and will be undergoing renovations. Patients will be kept updated on when this work will begin.
You said "I am unaware that Upton Village Surgery is part of a Primary Care Network (PCN)
Upton Village Surgery is part of a collaboration of practices alongside Heath Lane Medical Centre, Park Medical Centre and Boughton Medical Group that form the Chester East Primary Care Network. Please see our newsletter for more information
Want to be involved and have a say in the work the practice does?
Please click here for more information on joining our Patient Participation Group!