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Welcome to Upton Village Surgery

We are a relatively small, urban, practice located in purpose-built premises, situated in the heart of Upton-by-Chester.   The practice population is approximately 7,200.  We are not a Limited partnership.
We play an active part in the planning of health services for the local community and the development of primary care through our involvement in the West Cheshire CCG.

Coronavirus Update

APPOINTMENT UPDATE AND OPENING HOURS UPDATE 20/03/2020

DUE TO CORONAVIRUS ALL APPOINTMENTS WILL BE TELEPHONE TRIAGED  

PLEASE DO NOT COME INTO SURGERY 

THE SURGERY WILL BE CLOSED MONDAY TO FRIDAY BETWEEN 12.30PM AND 2PM

Important information about the coronavirus (COVID-19)

The NHS in Cheshire and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

  • you think you might have coronavirus;
  • in the last 14 days you've been to a country or area with a high risk of coronavirus;
  • you've been in close contact with someone with coronavirus.

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

  

Information remains subject to regular change and updates. More information can be found on the NHS website here <https://www.nhs.uk/conditions/coronavirus-covid-19> .

Please click on the following link for the guidelines on social distancing for everyone in the UK and protecting older people and vulnerable adults 

https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people


For further Info on Copying with COVID -19 please click on the following link 


https://livewell.cheshirewestandchester.gov.uk/Categories/4854


Isolation note request  
You should not contact your GP if you need to self-isolate and think that you require proof for your employer.
People unable to work for more than seven days because of coronavirus (COVID-19) can obtain an isolation note through a new online service.
The isolation note service can be accessed via the 111 online coronavirus service or NHS.UK/coronavirus as well as via the NHS app.

Rescue Packs 
There has been some incorrect information about Asthma and COPD rescue packs on social media recently. These packs are only for bacterial infections which Coronavirus is not (it is a virus). If you don’t normally have an Asthma or COPD rescue pack you should not contact your GP practice to order one.

Repeat Prescriptions

There is no concern regarding medicines supplies and your practice will continue to issue prescriptions for routine medications as usual. Please order your medicines using online services or Apps wherever possible (e.g. Patient Online Access or NHS App). Please order your repeat when you have a 7 to 10 day supply of medicines left.
 
Practices will routinely send prescriptions electronically to pharmacies to dispense, so you or your representative can collect the dispensed items from the pharmacy in most cases. Many practices are also moving some patients on to repeat dispensing for a period of several months, which will mean instead of you having to request a repeat prescription from your GP practice each month it will be available in the pharmacy for you on a monthly basis.
 
Pharmacies are working hard with the NHS and volunteers to support patients who need their medicines to be delivered to their homes. Please speak with your pharmacist if you have difficulty arranging for your dispensed items to be collected by a family member, friend or neighbour and you haven’t previously needed a pharmacy delivery service.

Vulnerable individuals
The NHS in England is currently writing to individuals that it has identified as being at particularly high risk of contracting Coronavirus due to underlying health conditions, outlining what steps they should take and why.
 
You do not need to contact your GP practice if you think you are at particularly high risk but haven’t yet received a letter. We will contact you if we need to.

eConsult

econsult

We have introduced a new service that allows patients who are aged 18 and over and registered at the practice to consult with a GP electronically and offers alternatives to calling or coming into the surgery for common, more minor problems.
Using this service you can also access self-help content and alternative options available to you (eg pharmacy, symptom checkers).  You can also complete your own annual review for Asthmas, Hypertension and Contraceptive Annual checks online.

To access the service directly click on 'Get Started Now' on the banner above.

To watch a video on how to use e-Consult, please click here:

e-Consult Video

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Domestic Violence and Abuse


The staff in your practice are trained about domestic abuse and specialist workers are available to support you. Your practice is an IRIS practice. You can talk to doctors, nurses and other staff working here if you are being hurt or controlled by your current or ex-partner, are afraid of someone at home or a member of your family. You can also contact 0300 123 7047 option 2 and ask to speak to your local IRIS Advocate Educator.

The Open the Door website also has lots of information to help if you or someone you know who is in a relationship that doesn’t quite feel right. Visit openthedoorcheshire.org.uk for advice and access to self-support services.

Online security: if you’re worried about someone knowing you have visited this website and other domestic abuse pages from your computer please visit womensaid.org.uk/cover-your-tracks-online/

Mission Statement

Our aim is to provide a high standard of service and care to our patients, in a modern setting, whilst retaining the traditional values of family medicine.  We endeavour to provide a caring, patient-centred and efficient primary healthcare service to all registered patients.
We undertake to listen to our patients, involve them in healthcare discussions, thereby ensuring our services evolve to meet their needs. This is in addition to continuing to provide a professional, high quality and non-discriminatory service.

 

(Site updated 27/03/2020)
Order your repeat medicationsChange of contact details
 
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