Friends and Family (FFT) Results

Below are the results of our FFT survey, which asks patients the question "Overall, how was your experience of our service?"

Month/Year Very Good Good 

Neither Good         nor Poor 

 Poor  Very Poor Dont Know  Number of responses   
February 2026 95 7 1 0 1 0 104  
January 2026 98 8 2 1 0 1 110  
December 2025 99 9 2 2 1 0 112  
November 2025 130 8 1 1 0 1 141  
October 2025 122 15 0 3 2 0 142  
September 2025 145 13 1 1 0 1 161  
August 2025  171 18 3 0 0 1 193  
July 2025 184 15 1 0 3 0 203  
June 2025 171 22 2 2 1 1 199  
May 2025 182 20 1 1 1 2 207  
April 2025 172 15 4 3 2 1 197  
March 2025 222 23 0 0 0 0 245  
February 2025 158 14 5 1 1 2 181  
January 2025 194 16 1 1 0 0 212  
December 2024 163 10 2 1 0 0 176  
November 2024 100 6 4 0 0 0 110 Data only received between 18th - 30th November
October 2024 253 17 5 1 2 2 279  
September 2024 165 17 1 1 4 1 189  
August 2024 168 15 4 1 2 0 190  
July 2024 159 17 5 1 1 0 183  
June 2024 176 20 1 3 0 0 200  
May 2024 159 18 4 2 0 0 183  
April 2024 186 16 3 0 2 2 209  
March 2024 190 23 6 1 3 0 223  
February 2024 186 22 9 4 1 0 222  
January 2024 199 29 8 5 0 0 241  
 December 2023   222  22 1   3  1    249  
 November 2023 120 9  0  0  0  0  129  
October 2023 5 2 1  0 1   0  9  
September 2023 139 8 2 1 4  0 154  
August 2023  167 25 4  0 2  0 198  
July 2023  86 19 5 1 1  0 112  
June 2023  2 3  0 1 0   0 6  

Page last reviewed: 11 March 2026
Page created: 30 September 2022