Upton Village Surgery Access Statement

We understand that as a business it is important that we are as accessible as possible to our patients and visitors. The building our business resides in is over 30 years old which comes with its challenges and limitations on improvements that can be made. However, as far as it is practical and reasonable to do so, we will continue to make improvements to make the practice accessible.

Introduction

Upton Village Surgery operates from a two-storey building. Access to reception, waiting area, majority of consultation rooms, toilet and on-site pharmacy are located on the ground floor of the building which is accessed via a ramp. Practice Managers office, staff toilet and meeting room is accessible via the first floor. To a lower floor of the building, we have an administration office where some members of our team work and an additional consulting room which is used ad-hoc. Access to this lower level is available via stairs (from reception area) or with a single step into the building via a side entrance.

The first floor is currently not accessible to anyone who cannot negotiate stairs. Alternative arrangements would be made for anyone that needed to attend a practice meeting or meet with the Practice Manager in a ground floor room, or off-site.

Upton Village Surgery offers on-site parking.

Contact information

The surgery is open as follows:

Telephone: 01244 382238 / Email: upton.reception@nhs.net / Website: www.uptonvillagesurgery.co.uk   

Address: Upton Village Surgery, Wealstone Lane, Upton, Chester, CH2 1HD

Access via public transport

Upton Village Surgery can be accessed via bus or train.

• The nearest train station to Upton Village Surgery is Bache. Upton Village Surgery is approximately 10 minute walk from Bache Train Station.

Upton Village Surgery can be accessed via two main bus routes.

• Patients/Visitors travelling from Chester City Centre Main Bus Interchange can take bus 51 towards Upton/Kingsway, disembark at Upton Shops and walk 2 minutes to the practice.
• Bus 1 also departs from Chester Main Bus Interchange but goes in the direction of Ellesmere Port. Visitors using this bus should disembark on Lawn Drive and walk 5 minutes to the practice.

Arrival and Car Parking

• Parking is shared with Upton Pavilion Centre and Upton Library so visitors should note parking spaces availability fluctuates, particularly during summer months demand is high.
• There are up to 50 car parking spaces available on a first come first served basis.
• Bays are clearly marked.
• There are 2 disabled parking bays available.
• There is a pedestrian path to the side of the car park leading to the pavilion but not a path from the other end of the car park to Upton Village Surgery main entrance path. Visitors should take caution and be aware for any vehicles parking or reversing.
• Upton Village Surgery is situated over the far side (to the right) from the entrance to the car park. Upton Village Surgery is clearly signposted with our practice logo on the wall.
• Access to the car park is lit up by street lighting and flood lights (timer operated) are in place which cover some areas of the car park and the main entrance path.
• The main entrance path comprises of flag stones which have been laid flat and most recently reviewed June 2023 to ensure no uneven movement.

Internal Layout

Entrance/Reception

• Reception area is on the ground floor of the practice accessible via a ramp into the building
• Reception area is accessed via a double wooden door (kept open during business hours)
• The floor surface is firm and non-slip material
• The area is large and wide enough to accommodate wheelchairs
• There are high and low level counter sections
• Reception area is a large space and has high ceilings with spaced out seating available.
• Well Pharmacy, are accessible via the main reception area.

Corridors

• Accessed via a single door off from the reception area, the main corridor hosts 7 consulting rooms. A further consulting room is available on the lower level of the practice.
• Corridors are well lit and have high ceilings

Washrooms

• Upton Village Surgery has 2 communal toilets; 1 disabled toilet immediately upon entering the main entrance of the practice and a smaller shared sex toilet in the main reception area.
• A staff toilet is available along the main consulting corridor.
• 2 further staff toilets are available; 1 in the main office which is ground-floor and 1 on the first floor, next to the Practice Managers office.

Stairs

• The practice has 2 sets of stairs.
• 1 set of stairs leads from the ‘lower level’ to the ground floor. The lower level is accessible via one step into the practice and is host to a consulting room and admin room. Access to the ground floor is also available via the main entrance to the practice.
• The other set of stairs leads from the ground floor to 1^st floor which is host to Practice Manager office, meeting room and staff toilet.
• Both sets of stairs have a handrail which offer good colour contrast from their background. These do not extend past the top and bottom of these stairs.

emergency evacuation

• The practice team are on hand to offer assistance in the event of an evacuation.
• Emergency evacuation fire doors are labelled and fire extinguishers are available throughout the practice.