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Practice Policies

Patient Policies: Please contact the Surgery if you require any of our policies in Large Print

Did not Arrive Policy

DNA and Lateness Policy

steth_booksPrivacy Policies

Patient Privacy Policy

Young Persons Privacy Policy


Customer service form

We constantly strive to give you the highest standard of family-based patient care. If you have any suggestions, or are unhappy about any aspect of our service, please speak to Sharon King, the Practice Manager, who will be happy to discuss this with you. We also welcome compliments.

Our simple procedure can resolve concerns quickly and confidentially by giving you an opportunity to express your views – good or bad.

In the first instance, please raise your concerns with Sharon King. If, after having discussed the issue, you are still unhappy, please put your complaint in writing using UVS forms available at reception or downloaded from here.

Patient Complaint Form

Zero Tolerance Policy

UVS Zero Tolerance Policy

Data Protection Impact Assessment Procedure

The purpose of the Data Protection Impact Assessment Procedure is to support the 7 Caldicott Principles, the 10 Data Security Standards, General Data Protection Regulation (2016), Data Protection Act (2018), the common law duty of confidentiality and all other relevant legislation. Data Protection is a fundamental right and the Practice will embrace the principles of data protection by design and default.

Data Protection Impact Assessment Procedure

Mission Statement

Our aim is to provide a high standard of service and care to our patients, in a modern setting, whilst retaining the traditional values of family medicine.  We endeavour to provide a caring, patient-centred and efficient primary healthcare service to all registered patients.
We undertake to listen to our patients, involve them in healthcare discussions, thereby ensuring our services evolve to meet their needs. This is in addition to continuing to provide a professional, high quality and non-discriminatory service.

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