The NHS in Cheshire and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
- you think you might have coronavirus;
- in the last 14 days you've been to a country or area with a high risk of coronavirus;
- you've been in close contact with someone with coronavirus.
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
Isolation note request
You should not contact your GP if you need to self-isolate and think that you require proof for your employer.
People unable to work for more than seven days because of coronavirus (COVID-19) can obtain an isolation note through a new online service.
The isolation note service can be accessed via the 111 online coronavirus service or NHS.UK/coronavirus as well as via the NHS app
NHS Test and Trace scam
The NHS Test and Trace Service is aimed at identifying and advising people who have had close contact with someone who has tested positive for COVID-19. Close contact is defined as:
- Having face-to-face contact with someone (less than 1 metre away)
- Spending more than 15 minutes within 2 metres of someone
- Travelling in a car or other small vehicle with someone (even on a short journey) or close to them on a plane.
We want you to recognise the difference between a genuine and fraudulent NHS Test and Trace conversation. There are reports that scammers are trying to impersonate contact tracers in an attempt to obtain personal information. NHS Test and Trace contact tracers will always:
- Call from 0300 013 5000
- Send text messages from "NHS"
- Ask people to sign into the NHS test and trace contact-tracing website
- Ask for your full name and date of birth to confirm identity, and postcode to offer support while self-isolating
- Ask about any coronavirus symptoms
- Ask you to provide the name, telephone number and/or email address of anyone you have had close contact with in the two days prior to symptoms starting
- Ask if anyone you have been in contact with is under 18 or lives outside England
They will never:
- Ask for bank details or payments
- Ask for details of any other accounts, such as social media
- Set up a password or PIN number over the phone
- Call from a premium rate number such as those starting 09 or 087
Click here for more information about NHS Test and Trace
Cheshire West & Chester Council - Support
A dedicated response for people living in west Cheshire has been launched to support those vulnerable groups at higher risk from serious complications as a result of coronavirus (COVID-19) infection.
A helpline has been created to provide advice and support, and where necessary make arrangements for food, medicines and social contact.
0300 123 7031
- Monday to Friday: 8am until 7pm
- Saturday: 8am until 6pm
You can also email: firstname.lastname@example.org
Deafness Support Network (DSN)
The Deafness Support Network is providing a relay service to people who cannot use the telephone. Contact: 07786 200547 (text only) or email: email@example.com.
There is no concern regarding medicines supplies and your practice will continue to issue prescriptions for routine medications as usual. Please order your medicines using online services or Apps wherever possible (e.g. Patient Online Access or NHS App). Please order your repeat when you have a 7 to 10 day supply of medicines left.
Practices will routinely send prescriptions electronically to pharmacies to dispense, so you or your representative can collect the dispensed items from the pharmacy in most cases. Many practices are also moving some patients on to repeat dispensing for a period of several months, which will mean instead of you having to request a repeat prescription from your GP practice each month it will be available in the pharmacy for you on a monthly basis.
Pharmacies are working hard with the NHS and volunteers to support patients who need their medicines to be delivered to their homes. Please speak with your pharmacist if you have difficulty arranging for your dispensed items to be collected by a family member, friend or neighbour and you haven’t previously needed a pharmacy delivery service.